Complaints, Concerns and Suggestions


The team at Hirwaun Medical Centre aim to provide the very best care and treatment. But sometimes things may not go as well as expected. When that happens, you should raise your concerns with the Practice as they have been involved with your care or treatment, so that they can look at what may have gone wrong and try to make it better. We follow the NHS Wales guidelines, this is done through a process known as ‘Putting Things Right’.

To raise a concern please contact the practice manager who will deal with your concerns appropriately. We hope that most problems can be sorted out easily and quickly and will make every effort to resolve them as fairly and efficiently as possible

Please send your concerns in writing to our practice manager, Mrs Geraldine Hughes

Putting Things Right Leaflet

Taflen Gweithio I Wella

The Practice’s full complaints procedure is available on request

Feedback and Suggestions

We are continually striving to improve our service. Any helpful suggestions or feedback would be much appreciated and a suggestion box is located at the reception desk